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Customer Support

Customer Support Engineering

To achieve Customer Satisfaction to IMPRESSIVENESS

Always cheerful, dynamic, listening and anticipating. The Customer Engineering team is the most valuable and direct contact to protect your investment and keeping operation running smoothly. We focus on long term partnership, speedy response, achieve customers' satisfaction and commit to deliver professional service with a personal touch you can always reply on.


To keep in pace with our highly dynamic environment, we offer the following services.
  • 7 Day Support
    Our extended-hour Telephone Consultation Service (TCS) and boards support provide timely technical guidance and reduce production down time, protecting your ATE investment 365 days around the year.


  • Advanced/Normal Module Exchange (AME/NME)
    With ample back-ups and globally-linked tracking system, we provide fast and flexible service in the below areas to meet your needs:
    AME - Board Replacement
    NME - Board Repair


  • Other Services
    - Onsite remedial maintenance
    - Periodical Preventive Maintenance
    - Calibration
    - Relocation


You are welcome to email us on technical inquiries

 

Customer Support
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